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Delta Faucet Review | “ToucH2O” Automatic Touch-on Technology

Delta Faucet Review | “ToucH2O” Automatic Touch-on Technology

by Fred Fauth (email Fred) | | December 14, 2009 | 126 Comments »

Update: March, 2012: The Delta faucet described in our review continues to perform flawlessly in our kitchen installation after more than two years on the job. Before buying this model, however, we recommend that you read the comments below. We would like to point out that most of the time, comment reviews tend towards the negative, because people tend to search for information about a product when it isn’t working properly. However, the opinions below represent what we think is a significant set of issues that may give the average consumer pause about this faucet. The remainder of this article is our original review.

Every now and then a truly innovative technology comes along and makes life better. You know… like the remote control, or the dishwasher, or stain-resistant carpet.

Delta Faucet is hoping their latest ToucH20 technology (official site) improves your kitchen faucet experience. But does it really work? Will hand washing be changed forever?

Maybe so. Read on to learn more about the technology and get our take on Delta’s latest and greatest invention.

What Is ToucH2O?

The concept behind ToucH2O is simple: take the touch bright technology that’s been commonplace in lamps for 2 decades and use it to automatically control a faucet’s on/off state. Delta achieves this with a touch sensor embedded in the faucet housing, a solenoid valve inserted between the plumbing and the faucet, and four c-size batteries in a battery pack located under the sink. The expected result: a faucet that turns on when you touch it with any part of your hand, and turns off just the same.

delta touch20 faucet

Delta recently shipped us the Pilar Single-Handle Pull Down version of this faucet to test and review. We installed it last week and have been using it for a few days now.

We like it. Here’s the rundown:

Delta ToucH2O Faucet Review

pilar-extended1

  • The highs: Touch-on/off works great. Reasonably simple installation. Spray-nozzle extends and retracts easily. Good water flow.
  • The lows: Price. Faucet can accidentally turn on during cleaning. Did we mention price?
  • The verdict: A super sweet upgrade that takes a posh kitchen to the next level.

>> Installation >>

Installation took about 2 hours. Delta’s instructions are straightforward (although a bit daunting at first… there’s a good number of pieces and the instructions fold out to a poster-board-sized sheet).

We probably could have completed the installation in an hour if it weren’t for the clean-up work associated with removing our 25-year-old faucet. It had partially disintegrated and marred the surface of our stainless sink.

If you’re performing a new kitchen installation, you can expect to spend 1 – 1.5 hours on the install, unless you install faucets for a living (subtract 30 minutes), or you have a 25 year old faucet of your own (add 1 hour).

Delta gets two thumbs up for:

  • including compression plumbing connections that eliminate the need for teflon plumber’s tape.
  • color-coding the hot and cold water lines to eliminate confusion.
  • including a stabilizer block for installations on stainless sinks.
  • including the four C batteries needed for the faucet to work.

>> Features & Performance >>

After four days of use, we think Delta’s really on to something with the ToucH20 concept. Here’s the highlights:

On/off control: The ToucH2O’s automatic on/off control is the centerpiece of the design. Delta delivers on their marketing with a very smart approach to the feature.

The faucet changes on/off state when you touch anywhere on the faucet with the exception of the spray nozzle head or the soap dispenser. The really smart part is that the faucet only changes state if you touch it for about 1/4 – 3/4 of a second. Any longer, and it doesn’t change state (because you’re probably moving the nozzle between sinks, for instance, and not trying to turn it off or on). Any shorter, and the faucet usually doesn’t register the touch. It’s easy to get the hang of it.

We noticed that when cleaning around the base of the faucet it is easy to accidentally turn it on… a minor nuisance. We haven’t had any “ghost” activity – something I feared immediately after installation. The device is stable and predictable.

As a bonus, since the faucet on/off mechanism isn’t tied to the flow rate or hot/cold mix, you can set the temperature to a comfortable warm level and leave it for most applications.

Flow rate & comfort: Water flow rate is good. We didn’t use any sophisticated measuring equipment, but our subjective experience indicates the faucet puts out as much force as the original. The nozzle comes with two settings, a standard aerated flow and a spray setting for more intensity.

Nozzle/Sprayer Design: Many new faucets use a magnetic spray nozzle head that holds the nozzle in place on the faucet when not pulled away. This design is a big improvement over weighting methods used in the past. Delta’s nozzle head employs this technology and works just as expected… with good range (the spray head pulls out about 18 inches in our setup).

Soap Dispenser: What can we say? It works. Only downer is that you have to crawl under the sink to refill it. Fortunately the reservoir is fairly large.

Price & Where to Buy

MSRP is a whopping $585, a price you might expect to pay including a builder or designer’s markup.

Street prices range from $350 to $500.

You can find the faucet at your local Lowes, Home Depot, and many online retailers.

A Holiday Gift Idea?

Still looking for a gift idea? This is a great one (just make sure you also promise to install it!)

What do you think? Have you tried Delta’s ToucH2O Faucet? Got a question for us? Leave your thoughts in the comments.

(photo credit: delta faucet stock – their countertop looks better than ours).

Note: Delta Faucet provided us the Pilar ToucH20 as part of a test kit. Our reviews are objective and we are not compensated for a positive review.

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Conversation on This Article

126 Responses to Delta Faucet Review | “ToucH2O” Automatic Touch-on Technology

  • Greg Smith responds...
    December 14th, 2009 11:49 am

    Is there a hard wired hook up option or are batteries the only option?

    [Reply]

    Alfred Bracey Reply:

    I installed Touch2o faucet 1 week ago, red light came on yesterday, indicating low batteries. I replaced original batteries with six new duron batteries, red light remained on. The system is working ok. How can I get the blue light to return?

    [Reply]

  • Fred responds...
    December 14th, 2009 7:19 pm

    Greg – good question… No, there’s no hard-wired option. We suspect Delta wanted to avoid (1) the requirement for electric under the sink (usually all that’s there is the switched wire for the garbage disposal). (2) Additional safety requirements to handle 110AC. I’ll update this post when we have to change the batteries the first time, which hopefully will be at least a year out…

    [Reply]

  • Keith responds...
    December 15th, 2009 10:48 pm

    I am not one that typically like “touch” products because I have young kids in the home, but I have to admit if I were in the market for a new kitchen faucet, this one would be one one the list!

    I suspect you may be correct about the hard wire option too Fred. Although if it could be done with low voltage and a transformer I think it it is a possibility, but the batteries probably make installation less “custom” for the average DIYer.

    [Reply]

    Tina Baker Reply:

    I had this faucet installed 8 months ago and it was a novelty at first; since then I replaced batteries 4- 5 times. I really would prefer to convert to be just a regular faucet so I dont have to bother with the batteries. Is there a way to disable the “electronic touch” feature and just have it be manually operated like a regular faucet?

    [Reply]

    Dd75 Reply:

    Read the installation manual. It shows you how to by-pass it.

    [Reply]

    Rex Block Reply:

    We enjoyed our faucet for about 6 to 9 months. Then we had issues with it. After calling support, we were told to disconnect the battery for several hours so it could reset and then it worked fine. . . for about 6 more months. It now turns off unexpectedly and at times we can’t get it to turn back on. The water pressure has become inconsistent (only at THIS faucet, the bathrooms are fine). We’ve now disconnected the battery so we can use it manually but it makes noises and the pressure is still inconsistent.

    We plan to replace it at as soon as we can afford to buy a new faucet and I can guarantee you, it won’t be a Delta

    [Reply]

  • Theresa responds...
    December 20th, 2009 1:03 am

    I have had the faucet for three weeks now. I have had to change the batteries every nine days. I purchased brand new energizer batteries both times. I am interested in hard wiring it already. I do love the faucet though and enjoy watching people slap it around to try to turn it on when infact you barely need to touch it.

    [Reply]

    Joe Reply:

    Why not get rechargeable batteries and hard wire the charger under the sink ?

    [Reply]

  • Fred responds...
    December 21st, 2009 12:30 pm

    Theresa, sorry to hear of this. It seems like something in the installation must be shorting out. We haven’t had any problem with ours and it’s been 11 days now… I’ll update this post if we have an issue – but I might contact Delta and ask them what’s up.

    [Reply]

  • andyoo responds...
    December 21st, 2009 4:09 pm

    I want one!

    [Reply]

  • Theresa responds...
    December 21st, 2009 4:50 pm

    I emailed Delta over the weekend asking about hard wiring it. Hopefully they will respond soon. As a side note, it is a wonderful faucet if you have small kids. My four year old can stand on a stool and turn it on where before she could never reach the handle. Plus it turns itself off after four minutes if she leaves it on.

    [Reply]

  • Marina responds...
    December 31st, 2009 11:08 am

    Just wondering – can the faucet work as a regular faucet until you get around to replacing the batteries? Can you turn it off and on without the batteries if needed? It looks awesome but I can see running out of batteries quickly!

    [Reply]

  • theresa responds...
    December 31st, 2009 12:38 pm

    Delta just called me yesterday and said the batteries are supposed to last for about TWO years! They think the selinoid in my is defected and it’s draining the batteries too fast. They are sending me a new selinoid and new batteries. The gentleman did tell me that there is a way to bypass the faucet to use it if the batteries go bad and you need to use the faucet. So, based on that, I’m very satisified with my faucet. The customer service was wonderful. I emailed with my problem. They responded two days later, then called the next day to follow up.

    [Reply]

  • Todd responds...
    January 3rd, 2010 5:53 pm

    Fred,

    You don’t have to take the bottle off to fill the soap!! Just pull the pump out of the top and fill from above..works like a charm!

    [Reply]

  • Jeane Campbell responds...
    January 9th, 2010 1:43 am

    If you are doing a kitchen remodel, this is one faucet to add. I love the heigth if you fill alot of pots for pasta and such. And reading the comments, I love the fact that young grandkids would be able to turn this faucet on to wash up before helping grandma cook. (rule #1) :)

    [Reply]

  • Fred responds...
    January 10th, 2010 12:55 am

    Marina- realized I never answered your question. Yes, the solenoid can be bypassed but you have to crawl under the sink and move some things around.

    [Reply]

  • Ron Cahoe responds...
    January 17th, 2010 3:34 pm

    Will the screen inside the faucet have to be replaced if it rusts out??
    How much water usage does the new Delta faucet save on the annual water bill?
    How often will the batteries have to be repalced during a years usage? Can the water be accidently turned on, like if the cat jumps on the counter and bumps
    or plays with the faucet. Our cat likes to drink from the tub or play in water! Is there an 1-800 phone number or “help desk” available 24 hours a day from Delta? Will the price eventually become lower? Does it have an automatic on and off switch that is also manual? Thank you.

    [Reply]

  • Fred responds...
    January 17th, 2010 9:40 pm

    Ron, Great questions:

    1) I would suspect that it can, but its probably made of stainless and won’t need it for a long time.

    2) Really hard to say. I doubt it will save much for us. We were pretty good about turning the water off already. If you cook a lot and are tempted to leave the water running, it could provide some savings. I suspect that, in general, kitchen faucets account for a relatively small percentage of the water used in a house.

    3) Delta claims the system is designed for the batteries to last 2 years. We had to replace the first set in 2 weeks. We’re suspecting it could have been bad batteries. The new set is 3 weeks in and we’re hoping its fine. See Theresa’s comment above.

    4) Yes, it can. We don’t have cats but I would suspect that a cat licking it or brushing against it could turn it on.

    5) I’m not sure about the help desk, but Theresa (a commenter above) contacted Delta with good results.

    6) I believe we’ll see a hefty price drop in the next 12 months (probably $50-75 off), maybe $100-125 off in the next 2 years. I will say that faucets have become increasingly expensive in the last 10 years, so we don’t expect this one will become bargain basement anytime soon.

    7) Yes, it does, integrated into the temperature/flow control knob in the picture above. And if desired you can remove the solenoid and use just that.

    [Reply]

  • Bob Vezina responds...
    January 30th, 2010 10:18 am

    We purchased and installed the Pilar ToucH2O faucet 2 weeks ago. We like the touch functionality and the faucet design is very solid. We had no leaks and it moves smoothly. It took me over an hour to install, mainly due to removing and cleaning up the old faucet caulk marks left on the sink.
    I have a few comcerns about the touch feature: 1) Both the spout and the valve are touch sensitive. When you need to adjust the water flow or temperature, the touch turns off the water which becomes frustrating. They should not have made the valve touch sensitive 2) When your hand or arm is wet, the touch will not work. Sometimes you need to touch twice to make it turn on. The water sometimes turns on and off rapidly when you touch it once. 3) I had one occurrence in 2 weeks where the blue light turned to red and the faucet did not work. I had to unplug the battery pack and reconnect it to get it to work. I am not sure what happened. 4) The pullout sprayer hose is directly connected to the plactic solenoid unit under the sink. There is nothing preventing you from pulling the sprayer out too far and damaging the plastic solenoid connectionsvsince it is floating in the air. I have not had this problem yet but it is not a reliable set-up. They need to put a simple clip or something to stop the hose from overextending.
    Overall we like the unit but it was expensive and this is the first model being sold with touch technology so we anticipate many problems.

    [Reply]

  • Fred responds...
    January 30th, 2010 10:19 pm

    Bob, Welcome!. Really good addition to the review, thanks.

    I actually really like that both the spout and valve are touch sensitive… but notice that they react in different ways. The spout only activates when you touch and release (allowing you to move the spout without turning it on), whereas the valve turns on automatically at a touch. We occasionally experience the issue you describe (touching it twice to get it to turn on), but I think that’s because Delta carefully set the touch sensitivity to make sure you don’t get ghost activity… hard thing to balance I guess. We’re used to it now.

    Thanks for pointing out the improvement for the pull-down sprayer. Hopefully Delta will integrate a stop mechanism in a future model to prevent issues.

    In terms of expecting a lot of problems, we shall see. We’ve been using it for about 6 weeks now, and save for a battery issue (mentioned above) it has been doing great.

    [Reply]

  • Norm responds...
    February 25th, 2010 1:11 pm

    We have just bought this unit, and are having problems with it. The tap will turn on if you touch the handle, but the unit will not turn on if you touch the faucet. The unit has come on by itself, and when the wires that are factory installed to the solenoid are touched the unit goes off and on. We contacted Delta in the US and they said they said they were having problems with the unit, and would send us a new solenoid system. After being on hold for a few minutes the service man said that because we were in Canada he couldnt send it, we would have to contact Delta Canada. We contacted Delta Canada and they said they were not having problems with the units and that it must have been installed wrong.

    [Reply]

  • Michele responds...
    March 3rd, 2010 1:13 pm

    Has anyone else noticed an overspray when the nozzle is in the aerator (not spray) position? it doesn’t happen when it’s super slow or super fast, but at every flow setting in between. I love everything else, but those little drops spraying everywhere is really annoying.

    [Reply]

  • Fred responds...
    March 10th, 2010 11:53 am

    Michele, sounds like the aerator may be out of place. We don’t have this problem but I know exactly what you mean (having had it on prior faucets). You could have some blockage on the screen as well, although I Think this less likely since it works ok on full force. If you can’t get it fixed, suggest contacting Delta for a replacement faucet head.

    [Reply]

  • Bill responds...
    April 10th, 2010 3:05 am

    Has anyone had a problem with the water turning on and off when you pull down the sprayer hose and move it around to clean the sink basin? I went underneath the sink and noticed that if you touch the wires, and even some of the faucets components on the underside, it turns the water on and off. It appears that when I extend the pullout sprayer and move it around the sink, the spayer hose underneath the sink is moving and touching the wires, or something, causing the water to keep turning off.

    [Reply]

    Kathy Heslop Reply:

    I am having the same problem after only two weeks installed. If I touch the battery pack the water will turn on and off. Did you get a resolution to this problem and if so what was it?

    [Reply]

    Fred Reply:

    You need to make sure all the parts stay electrically isolated, and that should fix this problem…

    [Reply]

  • Bob Vezina responds...
    April 10th, 2010 9:13 am

    I wanted to follow up from my earlier posting about the ToucH2O faucet. We still like the overall faucet but I would not have purchased one with touch capability today. The touch function needs further enhancement. When you are working in the kitchen and moving quickly between cooking and cleaning, the timing and sensitivity of the touch control does not work well. Many times you touch to turn the water on and it quickly goes on and off. You need to touch again, sometimes twice to get the water to stay on. I have also seen it start oscillating on and off while I am cleaning a pan. I amazed the kids by holding up a wet wash cloth in the sink area, moving it around in the air and the water would cycle on and off mysteriously. This magic show does not always work. My wife says I need to slow down and touch the faucet slower. That’s like being patience in rush hour traffic… I spoke to Delta. He said I should try installing the plastic spacer plate they provide. He thinks it may be a grounding issue. Installing the spacer plate now would not be an easy activity so I have not tried it. Per the instructions, this plate is to reinforce non-rigid sink surfaces. There is a separate washer provided that I installed for isolation. Either my solenoid unit is not working well or my personality does not fit this unit. It is a neat idea but not ready for everyone. I am now taking Yoga for relazation before I use the sink. Needless to say, if they come out with a touch control for the shower, I think I will pass. (ps. I enjoy your web page!)

    [Reply]

  • Monique responds...
    April 11th, 2010 1:54 pm

    I love this faucet and purchased it for the technology. My husband on the other hand gets so frustrated that I think he is going to blow a gasket!
    I am now thinking about bypassing the electronic feature. On page 10 of the installation manual the steps are there to do so. But, what do you do with the battery pack once the electronics module is disconnected? Do I replace the spade contacts on the solenoid body or leave the unit disconnected?
    The manual bypass is going to make this faucet pretty to look at, but just as ordinary as any other. Such a shame. Maybe my husband could join Bob V. for yoga before I go through the trouble of disconnecting the electronics.

    [Reply]

  • Mike C. responds...
    April 18th, 2010 6:30 pm

    I am having the same problem as Michele re: the overspray. Incredibly irritating. Did anyone have a solution?

    [Reply]

  • Michele responds...
    April 19th, 2010 12:06 pm

    Mike, I called Delta about the aerator issue and they sent me a new one. Though the new one still has a slight overspray, it’s barely noticeable.

    [Reply]

  • Michele responds...
    April 19th, 2010 12:17 pm

    Bill, I had the same problem with the erratic on and off with the sprayer hose pulled down. This solution has eliminated the problem for me. Disconnect the battery pack, then disconnect and reconnect the the set of wires going from (1) the solenoid to the faucet and (2) the solenoid to the handle. (See Step 5 in the installation manual. A3-5, B6-7.) Then reconnect the battery pack. This seemed to “reset” my system. Good luck!

    [Reply]

  • Kathleen responds...
    August 15th, 2010 10:18 pm

    We have the two Brizio versions of this faucet…one is the bar sink model and the other is the kitchen sink model. After several hours of installation and a lot of trial and error we managed to get one set of working parts…which made one faucet functional absent the broken spray head control switch on the bar sink spray head. That left one nonworking faucet and one faucet working but still needing a part. The kitchen faucet would not work at all unless you rocked the battery pack and pressed the connectors. In other words forget the touch feature, there was no water at all unless you went under the sink and rocked the battery pack. Then you would get water for about a minute. It took more than a week for Delta to send out the parts which unfortunately made things no better. We now have the faucet on bypass…we have no touch feature but at least we have water that comes out of the faucet when we turn it on. All in all the faucets look great but quality control was exceptionally poor with malfunctioning parts and lots of aggrevation .

    [Reply]

  • DanC responds...
    September 5th, 2010 11:34 am

    I have a Delta Pilar ToucH2O faucet that I installed about two months ago. I am happy about the faucet except for one very anoying problem: Every now and then it will not start flowing when you touch the spout or handle. The LED light at the base of the spout will turn blue on the touch but no water comes out. If you touch it again, the blue light goes off. Touch it again and it goes on….. but still no water comes out. Some times it takes fve or six touches to come on but more often than not, it may not start flowing even if you try a dozen or more touches. Sometimes, if you wait a fewminutes, it often starts to work again; sometimes not. My wife and I are getting very frustrated with this situation.

    [Reply]

    Jim Reply:

    After two years I started having this problem yesterday. Have you found a solution to this?

    [Reply]

  • Gerri Kaha responds...
    October 9th, 2010 1:13 pm

    I just wated to ask the question when the light stays blue when it is not on the touch are you suppose to touck it and turn the blue off? What does the blue represent? All I could find in the directions is about the light flashing red when it needs new batteries. I sure like my faucet it is the best one I have ever had. It is so convient.

    [Reply]

  • Michele responds...
    October 10th, 2010 5:42 pm

    Gerri, the blue light indicates that the water is on/active via the touch feature, even if the water is turned all the way down with the flow regulator. If your flow regulator is up, and the water is off (via touch), there should be no illumination of the blue light.

    [Reply]

  • Barb responds...
    October 10th, 2010 10:14 pm

    We’ve had our delta touch faucet for about 8 months now and are about to disable (if possble) the touch. We got used to using it and like the touch feature but in the past few months I can turn the faucet on to fill the sink to wash dishes. Walk away as the sink is filling to do other things and the darn water turns off, on, off, on when nobody is anywhere near the sink. As it is turning off, so is the blue light. Anybody else have this problem?

    [Reply]

  • Brian responds...
    November 4th, 2010 9:54 pm

    We just finished installing the Delta Touch faucet. The water control works just fine with touch, but the faucet itself will not turn on and off when we touch it. Touching the wires together makes a clicking sound but will not turn it on. Any suggestions would be greatly appreciated! Thanks in advance!

    [Reply]

  • Fred responds...
    November 4th, 2010 11:02 pm

    Brian, sounds like potentially an issue with the solenoid or a connection. First thing to check is the batteries–make sure they have enough juice to move the valve… if the faucet shows a red light, it means the batteries are too low. Next I would check all the connections and make sure they are tight. If all else fails, call Delta. According to the comments here they have been pretty helpful. Thanks for stopping by.

    [Reply]

  • Jim Lewenauer responds...
    December 9th, 2010 9:50 pm

    I just put in two Navien tankless water heaters to replace my two a.osmith sidewinders heats (75 gallons each). I put in a Delta Pilar faucet about 7 months ago and didn’t have any problems. Now, the Delta Pilar doesn’t maintain the hot water. It gets hot then turns cold and slowly rewarms. All the other faucets in the house maintain hot water at all times. Any ideas? Thank you.

    [Reply]

  • Tom McDonald responds...
    January 3rd, 2011 11:12 pm

    Just bought a Delta touch stainless steel kitchen faucet for $370. I like it a lot, except it turns on for no reason. If I am not around and had the drain plug in the sink, my kitchen might flood. The manufactured date for mine was July of 2010. Delta is sending me a new solenoid . They did tell me the solenoid was re-designed then introduced in faucets starting in March 2010. Therefore, why is mine acting up if it has the new solenoid design?

    My wife thought I was crazy for spending so much money on the faucet. The recurrent malfunctions make matters worse. Into the dog house I go; I should note it does not have a faucet, working or not.

    [Reply]

  • Joe responds...
    January 28th, 2011 8:19 pm

    I have the same issue as DanC. Sometimes when I touch the faucet I get the blue light but no water and sometimes it works just fine. Does anyone have any idea what is going on. I love the faucet but makes me angry that I spent this much money on something that only works 1/2 of the time. I have changed the batteries with no luck. Any advice would be much appreciated

    [Reply]

  • Fred responds...
    January 29th, 2011 5:18 pm

    Joe, It is probably the solenoid. I would recommend calling Delta and I’ll bet they’ll ship you a new one. Let us know how it goes.

    [Reply]

  • Jo responds...
    February 1st, 2011 3:18 pm

    Has anyone installed a Delta Addison 9192T-DST faucet? This is also a faucet with Touch2o technology – it has the lever handle attached to the body of the faucet.

    We are doing a remodel and are considering the Addison.

    [Reply]

  • Anna responds...
    February 12th, 2011 12:02 pm

    I am also considering the Delta Addison 9192TDST, but can’t find any reviews about it. Would love to get one within the next two weeks, if it has fewer problems than the Pilar.

    [Reply]

  • Seng responds...
    February 24th, 2011 12:56 pm

    I just bought and installed the Delta Addison 9192T-DST faucet w/ Touch2O technology. The issue I’m having is that there is a leak coming from the connection between the hose connector and the solenoid connector (the top connector). This is the part where a clip is used to secure the 2 connections. In the manual, there should be an O ring in between the 2 connection but I did not see it anywhere in the packaging or in the solenoid valve. Has anyone come across a similar situation with the Touch2O? Does anyone know what I am doing wrong? Thanks in advance for any help.

    Aside from running into the leak, the install was quite easy and the instructions was pretty much straightforward.

    [Reply]

  • Jacob responds...
    March 24th, 2011 3:16 pm

    We have been using the touchless faucet for 6 months and have mixed feelings. Has anybody tried to bypass the handle? Everytime we adjust the water temperature the water turns off… it is quite frustrating. If we could have the touch feature for the spout only and no sensors on the handle that would solve all our problems!

    [Reply]

  • DanC responds...
    March 25th, 2011 5:03 pm

    Jacob, you can take the faucet handle out of the equation. Just disconnect the black wire coming off the faucet from the red wire connected to the controller (“black box”). This will still allow the faucet to adjust the flow, but touching it will not start and stop the water flow.

    [Reply]

  • RickD responds...
    April 3rd, 2011 7:36 pm

    Interesting to read some of the comments. I installed one of the touch faucets about a year ago. I too was having problems with a very short battery life but that was minor compared to what happened about six weeks after the install. At that moment when not in use, the hot water line blew off. I had noticed that when stopping the flow of water the solenoid was rather harsh. After talking to an engineer friend of mine he figured it may have been due to shock loading the line. While I am not a plumber, I have changed many plumbing fixtures over the years which till today are still holding out fine. How this one came about may remain a mystery though the plumber sent by the insurance company didn’t see anything wrong with the install.

    [Reply]

  • Paige responds...
    April 25th, 2011 12:29 pm

    For anyone who has this installed–do you have cats in the home? We are considering a Delta touch for a kitchen remodel.

    [Reply]

  • Hailey responds...
    May 7th, 2011 12:07 am

    Everytime we turn on the water via “touch”, the water becomes scaldingly hot for a few seconds before getting back to the desire temperature. Does anyone know why that is?

    [Reply]

    T Reply:

    Hailey -

    It sounds like the solenoid is turning on the hot before the cold. Bad soenoid, call delta

    [Reply]

  • allen f responds...
    September 12th, 2011 2:48 pm

    I have a Delta Ashton faucet with the Touch technology. We just installed it and we have the following problem. Touching the faucet or handle fails to turn it on. Touching the battery pack housing (not moving it, just touching it!) turns the water on and off. It’s like the thing is backwards. Called Delta and got no help, they just walked us through the install and we could find nothing wrong. Any ideas?

    [Reply]

  • Paul Younger responds...
    November 5th, 2011 9:40 am

    Be very cafeful and don’t lose your receipt. My faucet will not open the solenoid fully most of the time, even with fresh batteries. Even though the faucet has a lifetime warrenty, Delta will not provide customer service without a receipt. I accept responsibility for losing the receipt, but since there is a lifetime warranty, I rate Delta Customer Service as extremely poor! Due to the replacement cost, all I can do at this point is bypass the electronics as use as a standard faucet.

    [Reply]

    shane Reply:

    yeah same thing happened to me.. after 3 weeks the touch feature started to malfunction and would not turn on after continuing to touch the faucet although the blue light was illuminated. i misplaced my receipt and could not get a replacement solenoid from delta support. I am using it now bypassing the touch feature so it works all the time :( disappointing

    [Reply]

    Fred Reply:

    This is unfortunate. I would expect that Delta can see the Faucet is theirs and therefore would provide the repair. Would they offer to sell you the replacement part, even?

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  • Chirstine responds...
    November 20th, 2011 10:51 am

    Hello – I have had the delta touch faucet for about 3 months and just recently it started turning itself on quite frequently when no one is anywhere near it. I’ll be sitting in the other room and it comes on full blast. I now have to keep it in the off position all the time to keep my water bills from skyrocketing when I’m not home. Can you please help me with this? What is wrong?

    [Reply]

    Kim Reply:

    Chirstine, see Dan’s comment below. The location of the wiring does matter. Essentially, what causes the solenoid to open/close is a change in electrical resistance on the faucet. It also could be a defective solenoid. Sometimes this happens to us if some food gets crusted around the base or something. Usually a good cleaning and making sure the wires aren’t touching fixes this for us (in fact, it always has).

    [Reply]

  • Dan Castellani responds...
    November 21st, 2011 5:32 pm

    I have found that the location of the wiring under the sink affects the operation of the faucet. Try separating the wire from the faucet handle and the wire from the faucet itself. Do not allow them to run parallel and/or close to each other. I have found that this works (most of the time) for me.

    Also, when you walk away from the sink/kitchen, try and remember to manually close the faucet. You don’t want to hear running water when you walk in the house after your vacation!! A few times I have also had to momentarily “remove” one of the batteries (or just break the connection) to get the faucet to start working properly again.

    This is a “touchy” electronic device and I don’t think that Delta has done enough to alleviate the problems, especially for those of us that bought the faucet early on.

    [Reply]

  • debbie responds...
    November 30th, 2011 1:04 pm

    My faucet is about 1 year old and it makes a chattering Loud noise and hardly any water comes out but if you keep tapping it will either give no water and makes noise or it will stop chattering and flow good. Tired of messing with it by tapping it several times. I notice that mornings its bad and when cold out. Need help.

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  • Dinesh responds...
    December 24th, 2011 3:43 pm

    My Contractor installed Delta Touch2o faucet two days ago. It works fine other than only one issue. When you touch to shut off the water it stops the water but the sprayer hose get pushed for 1/2 inch which pushes the black box at the bottom of the sink and hits the cabinet wall. Is there any way we can avoid this? Any help will be appreciated.

    [Reply]

    Fred Reply:

    Dinesh, it’s a little hard for me to picture what you’re saying on this one. Is it a violent shut off? When our water is running full blast, we get a little jump in the line sound when turning it off. I would say try to move things out of the way of it.

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  • Darryl responds...
    January 6th, 2012 3:09 pm

    I just had this installed by a plumber. It didn’t work. The module wouldn’t even turn on at all. I called Delta, and they want me to send photos so they can assess whether I need a new module. What? I did the assessment. I’m returning this to Home Depot asap.

    I wish I’d paid more attention to the complaints, but the Touch feature has been an ongoing, unresolved problem.

    [Reply]

    Fred Reply:

    Sorry to hear this. Ours is still holding up, but it does seem like Delta may have released this one before it had time to do a lot of the quality control steps necessary on the faucet. Probably partly due to this being a relatively innovative product. I’m surprised, however, that more than 2 years later you are experiencing this type of problem. I will say if you get one that works, you’ll never go back to a regular faucet. The touch faucet just really is better.

    [Reply]

  • Joe responds...
    January 8th, 2012 10:59 pm

    Had this about four months, installed by plumber. After about two weeks the thing took on a mind of its own. We changed batteries thinking that might be problems but that did nothing. Works when it wants to! Would love for it to work properly.

    [Reply]

    Fred Reply:

    Probably a faulty ground of some sort. The device changes the solenoid state when the resistance over the faucet changes. Check for things that could be interfering with that (note: just a suggestion, this faucet has clearly had problems).

    [Reply]

  • Joe responds...
    January 22nd, 2012 2:56 pm

    Water takes the path of least resistance. Unfortunately, so does electricity. Poor grounds are very common and can be frustrating.
    I would guess all these problems are possibly related to incorrect installation.

    [Reply]

  • Mark Abraham responds...
    February 3rd, 2012 10:09 am

    This is the second time I’ve had to write this, because I went directly to the ‘comment policy’ before I hit ‘Submit Comment’. Man, that ticked me off. Anyway. I asked if you could help me with what I need to do to pull the electronics from the Touch so I can use my sink to get water. I’m frustrated and exhausted with trying to find answers. We’ve lost the invoice and documentation so we can’t return it to Delta for a replacement. Yes…the solenoid I’m sure is the problem. But I’ll have to pay the plumber to pull the system out then pay them to put it back in. I am frustrated and almost regret getting it now. I can’t use the sink at all!

    Can you help me?

    [Reply]

    Fred Reply:

    Mark,
    This is a pretty easy one. Look under the sink. The solenoid module sits between to pipes that can be connected together without it. Take those two pipes off, join them together (leaving the solenoid out) and if the rest of the faucet is plumbed properly, the above-sink option will work.
    Fred

    [Reply]

    David Reply:

    I can’t say how disappointed I am with having spent so much money on this faucet. It is not worth the extra money because the technology is terrible flawed. That being said I finally figure out how to completely remove the solenoid unit and thought maybe I could add a few words here to help the next person pull it out. It really is much simpler than I thought it would be but maybe not obvious as you assume Fred so here are a couple of words of encouragement to those with the same problem.

    #1. Turn off all water to the faucet

    #2. Remove all wires going to the unit. Just cut them if you don’t think you’ll ever go back and try it again.

    #3. If you remember the compression fittings that connect lines to each end of the unit they are held in place by clips that snap around the water line and hold them to the unit. Swing the clips back and unhook the lines at each end.

    #4. Once the solenoid has been removed you can see that the compression fitting ends of the 2 water lines will mate (male & female), and you can remove one of the clips completely from the solenoid. Remove that clip and use it to snap over the newly connect water line ends.

    #5. Turn on the water and you are set to go!

    I am so happy that we didn’t have to go out and buy a replacement faucet. The faucet itself work great and looks good. I hate that we had to give up the touch technology but in the end it just hasn’t been worth the hassle.

    one of the clips

    [Reply]

  • Barry S. responds...
    February 7th, 2012 1:12 am

    We had a plumber install the touch 2.0 in our newly remodeled kitchen a few months ago. It’s pretty frustrating. Batteries seem to last about 2-3 weeks. On-off function of the faucet is totally erratic. Shuts off and on when not touched. We disconnected the power and used it as a regular faucet for a while but decided to give it another shot so I reconnected it this weekend. New battery, same problems. Another gripe unrelated to the faulty touch sysem — the range on the handle between cold and scalding is super narrow so we’re always burning ouselves. I didn’t think Delta was especially high quality but this was so expensive, I figured it was probably OK. It isn’t. Not a big fan of Delta.

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  • Bob Maxell responds...
    February 15th, 2012 11:20 pm

    We had a Delta Pilar Touch-2-O faucet installed about a year ago. It worked pretty well, except that it would shut off unexpectedly. An annoyance, nothing major.

    Now , the faucet is “chuddering” — a rapid staccato flow that resounds throughout the house through the pipes. After anywhere from 3 to 15 seconds, the flow normalizes. The problem seems to be getting worse with time. We have replaced batteries to no effect.

    I am contemplating removing the solenoid and trying to slice the line somehow. It would demote the faucet to simple manual use, I hope.

    Anybody have any thoughts on this?

    Thanks.

    [Reply]

  • Barry S. responds...
    February 16th, 2012 11:27 am

    Ours seems to work as a normal faucet just by removing the battery.

    [Reply]

  • Bob Maxell responds...
    February 16th, 2012 12:10 pm

    We tried pulling the batteries. We still have the “rapid-fire water-hammer”. I did try simply removing the solenoid, but the end of the lines do not mesh and the seem proprietary. I did check at Lowe’s and Home Depot, they just scratched their heads at the fittings (I took pictures of the fittings.).

    I wound up putting the solenoid back. We still have the chuddering when we turn the water on.

    Dag-nab-it-all!

    [Reply]

  • Renard DuBois responds...
    February 24th, 2012 1:21 am

    Hi everyone, I have the Gen 1 M&I – 63440 (Pre March 2011 980T models) model with a busted solenoid. I lost the receipt and Delta won’t send me a new one under warranty (my fault). I ordered the RP60090 bypass kit from Amazon and the lower clip won’t clip on the lower part of the bypass!

    When I put the system in manual mode per instructions in the manual the solenoid will rotate shut over time so this is not an option. I’m extremely frustrated at this point.

    Same question as Bob above..the fittings seem proprietary. Can anyone tell us how to easily splice the lines given the proprietary fittings?

    Thank you!

    [Reply]

  • Diane responds...
    March 24th, 2012 6:18 pm

    I’ve had this faucet for about 2 years. The touch feature quit last fall, even after I changed the batteries. I didn’t check the what the blinking lights meant….I didn’t even notice those. Anyways, my faucet quit this morning and will not work. I tried to put it in manual mode per instructions on Delta web site. Disconnect batteries, disconnect 2 spade contacts, disconnect electronics module, and momentarily connecting the battery pack. I’m not having any luck to get my faucet to work. Do you have any ideas?

    [Reply]

    Fred Reply:

    Diane, other than the information given here, I’m not sure we can be of much help. The solenoid problem seems to be a persistent one. If you still have the receipt, I would suggest contacting Delta for warranty support.

    [Reply]

  • Karen responds...
    March 27th, 2012 4:00 pm

    I have had NOTHING but problems with my “touch” kitchen faucet. It’s a joke! AND my friend also has had problems with hers. I turn it on, and it goes off, I touch it, it MIGHT come on, and it might not. SO, I called Delta and they advised me to by-pass the “touch on and off” I said that would be great if it would work…so, I had a plumber come and do the by-pass procedure, so now all I had to do was turn it on and turn it off….WELL, now guess what is happening? The solenoid apparently is ??sticking?? open and shut, so I have very low pressure of water and water running. This faucet is a joke…DO NOT BUY IT!!
    And Delta is of no help, unless I of course, want to send in a picture and all the parts to show them how it is installed…..save you money.

    [Reply]

  • Paul responds...
    April 8th, 2012 7:50 am

    Love the faucet. But it does not work for one member of the family. Is there any reason it would work for one person but not another?

    [Reply]

  • Bob Maxell responds...
    April 12th, 2012 4:08 pm

    I DID IT!!!!!!

    I converted the Touch-2-O to a simple lever operated faucet! No more solenoid.
    FIRST — I am only sharing what I did. I am not saying you should do it too. I am just sharing. SECOND — I have no doubt Delta would be pissed with me for ‘breaking’ their faucet. THIRD — I only did what I did because I was going to take the faucet out and throw it away, so I had nothing to lose. FOURTH — this is only what I did. I do not claim it is the right way, or the only way.

    Here is what I did. I shut the water off and removed the solenoid assembly from the line. The Delta compression fitting make that fairly easy. I removed the three screws hold the metal bracket to the plastic housing. They were difficult, I had to make sure I had the right size of screw-driver head and that the head was in good condition. It was a fight. Within the white plastic ‘funnel shaped” piece was the solenoid cylinder and a spring. I removed both the spring and the small black rubber bumper from the tip of the solenoid assembly. There was no need to disturb the white gasket-ed disc in the black plastic housing. I the I put the cylinder back in the white plastic funnel shaped piece, and reattached it as before — using the metal bracket and the three screws. Once again it was a not easy. I reattached the the solenoid unit into the faucet feed lines as before. I left the electronics disconnected. I turned the water back on. IT WORKED!!!!!! No more stuttering, chuddering, or flow problems.

    I was worried it might leak, but Delta does a good job with its gaskets and seal. If worst came to worst, I was prepared to seal the outside with epoxy.

    The Pilar design is great. Nice lines and all. It was the Touch-2-O I hated. Now I get to keep my faucet. Delta needs to make a Pilar without the Touch-2-O.

    [Reply]

  • kathy responds...
    June 8th, 2012 12:52 pm

    We have had our touch faucet for about a year. For several months now, I have been getting small black marks on my sink mat that only come off with magic eraser. They just smear with dish soap. They are also in the top of my brita water pitcher which makes me think that it must be coming from the new faucet. Have you had any other complaints about this or thoughts on what could be causing this?

    [Reply]

    Doug Reply:

    I have the same problem. The black flecks are coming from the hose connecting the solenoid to the spray head. The same problem is listed on Delta’s FAQ list for Touch2O.

    Kitchen faucet- black flecks in water
    Hello, I have model # 4353-SS-DST and my plumber told me to contact you about replacement hoses and cartridge. There are black flecks coming out of the faucet as well as an awful smell. We were gone for a few days so the sink was not in use. Please let me know how I can get replacement parts.
    Thank you

    Reply:
    Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.

    Hope this helps.

    [Reply]

  • Eric responds...
    June 12th, 2012 2:40 pm

    Our’s is about 2 years old. Within a couple weeks of recently installing new batteries. The faucet started making the rattling noise and only providing a trickle of water flow. You would have to touch it on and off 2-3 times to get the normal flow back. Fast foward another 2 weeks. It’s stopped working altogether. STRIKE 1. The red light started flashing and now is solid red. Delta phone support said the solenoid was probably bad, but the warranty is not transferable, we bought this house 8 months after the faucet was installed. Not very happy about that at all since the solenoid part costs $266 to replace and that doesn’t include labor. So, might as well replace the whole thing for $500-600. STRIKE 2. Not impressed. I asked if I could just disable the touch feature and use the faucet manually. The directed me to the downloadable user manual. It has a “bypass” section which tells you how to bypass the feature by using the battery pack terminals to put the solenoid into manual mode, basically permanently in the open position. Guess what, if the solenoid is bad, it won’t stay in the open position after the bypass. Just a trickle of water now. STRIKE 3. 3 strikes and you’re out. Don’t buy this unit unless you think it’s so cool that you would be willing to buy a new one every 2-3 years.

    [Reply]

  • Flora responds...
    July 27th, 2012 8:14 pm

    I have the faucet about 10 months, the 1st 9 months worked so well, I recently problem the batteries ran out so fast just about every 2 weeks, can someone tell me how I can use without the batteries?

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  • Laurel responds...
    September 23rd, 2012 6:42 pm

    We just installed the Delta Addison Touch 9192T-SSSD-DST purchased for $378 plus 9.5% tax. I think the DST at the end is for “Dumb Stupid Thing”. Touch technology not working at all. Blue light if you touch and hold and wiggle stuff from underneath, but blue light or not, no touch technology. Water usage also varies, even on bypass. This thing stinks. After looking online for help and reading all of the above, we are going to take it all out, and drive it back to Home Depot. today. I don’t even think I’ll buy non-touch Delta.

    [Reply]

    Bob Maxell Reply:

    Laurel,
    I am very sorry you had such a negative experience with the ‘Touch-2-O”. The technology could stand with some improvement. It has the feel of a product that was rushed to market without the proper development.
    Delta still makes good non-Touch-2-O faucets, but I agree the fact that they have not yet managed to correct the problems with their Touch-2-O over the years since its initial release, make s a person wonder about the company as a whole.
    Good luck with your next install — whichever brand you choose!

    [Reply]

  • Joe responds...
    October 11th, 2012 6:57 pm

    I have a Delta Touch2o model 9192T-SSSD-DST faucet in the kitchen. This faucet was installed Feb 2011. Today, 10-11-2012, I installed my second replacement solenoid assembly. That’s a failure every 10 months. Home Depot’s site says this faucet has a lifetime warranty, the fact is that it has a 5 year warranty. The replacement part is about $250. for any faucet out of warranty. If you can’t produce a receipt you can’t get warranty parts. I can’t detect any change in the replacement parts, newer revision number etc. I was hoping for some new improved replacement parts. Replacing the solenoid assembly is not fun because it is under the sink behind the garbage disposal and plumbing. If you must have a plumber do the work your wallet will hurt. I like the faucet but I believe it shouldn’t malfunction every 10 months.

    [Reply]

  • Brian responds...
    October 13th, 2012 3:37 pm

    My Delta Touch2o has an intermittent pressure problem, and now the blue/red indicator light is not working at all (no light at all) Resetting the batteries returns the pressure to normal but when you turn it on a few hours later, the same issue occurs again. I have tried with two sets of fresh batteries and it makes no difference.
    If the light is not coming on, but touching the faucet still makes the water turn on/off, does that mean the faucet is defective? We have had the faucet for 1.5 years. The pressure problem started a few months ago. The light problem has just occurred.

    [Reply]

    Joe Reply:

    If the light is not coming on but the faucet turns on and off your wire from the light to the electronics may need to be pushed in fully at the control box. That is the black wire with the plug like earphones have. I would unplug that cord and plug it back in making sure that ti seats fully.
    I would suspect that the intermittent pressure problem is caused by the solenoid. If Delta thinks that is your problem they will send a replacement under warranty.

    [Reply]

  • Rex Block responds...
    November 5th, 2012 9:09 pm

    I just installed my Delta touch faucet. The only problem I had was the connection between the faucet tubing and the black box wasn’t tight but, after spraying lots of water, it was easy to fix.

    Regarding the comments from those people who are going through batteries too quickly, I think I know what the problem is:

    My wife came home and was all excited about the faucet. She turned it on with the handle, touched it off, touched it on and touched it off again. Then she went away with the faucet still turned off in “touch mode”. I think that the batteries remain active when the faucet is off in “touch mode”, continually drawing the batteries charge. To extend your batteries lives, turn the water off with the faucet handel. I could be wrong but I don’t think so.

    [Reply]

    Joe Reply:

    Turning the faucet off at the handle will not extend battery life. Turning it off at the handle negates the purpose of a touch faucet. I have not had a battery life issue with my faucets. I replaced batteries in the kitchen when the faucet was 1.5 years old and they were still working.

    [Reply]

  • Megan Olson responds...
    November 25th, 2012 12:01 pm

    I am thinking of purchasing an Addison Touch20, but have been concerned about its reliability prior to finding this forum. I thought that you could just use the faucet as a standard faucet if the touch capability failed, but from reading the above comments it seems that you also have to disable the touch components. Is this true or can I simply use the faucet as a normal faucet without going through those steps if I decide that the touch is more of a nuisance than an asset?

    [Reply]

    Joe Reply:

    Bypassing the touch capability to use the faucet as a normal faucet is easy. Touch the faucet to turn the water on then remove the batteries. Touching the batteries will turn the water on and off the same as touching the faucet so be aware of that and remove the batteries while the water is running. With that done the faucet handle is the only thing controlling the flow. We have two Touch2o faucets and we like them except for the solenoid failures every 10 months or so.

    [Reply]

  • Lubos responds...
    December 5th, 2012 10:54 am

    I just purchased Delta Touch2o faucet based on this review. I installed it in about 1.5 hour (including removing my old faucet, which was major PITA). I love the quality of finish and materials on this faucet. I also loved the instructions, which made it very easy to install. I noticed that some people were complaining that the flow control (handle) is touch sensitive as well, which is very inconvenient (in my mind). This is actually very easy to turn off. There is 3 cables going to the main selenoid unit. Two black ones that attach to the main faucet and one red one that attaches to the flow control. If you simply unplug (or do not plug, since it’s unplugged out of the box) this red cable, the flow control unit will not be touch sensitive. I am running it this way and haven’t noticed any problems with this. Also the battery cab be either 9V or 6x AA (supplied). I happen to have a power plug under my sink so I am planning to buying a power supply that has a 9V battery connection and plug it in this way. This should work just fine.

    Lubos

    [Reply]

  • Billy M responds...
    December 25th, 2012 6:22 pm

    I really prefer to install an a/c adapter on the touch 2 o faucet I just purchased. The only thing I need to know is the electrical specs of the faucet. I know its 9 volts. but what mA. Can someone help?

    [Reply]

    Lubos Reply:

    Hello Billy,

    I am 100 percent sure what the current specs are on the electronics however I am quite sure it’s not more then 1 Amp. In fact I doubt it reaches more than maximum of 500 my. So I would just recommend getting an a/c adapter that’s can do 1 amp (they are common and unwxpensive) and you will be safe.

    Good luck.

    Lubos

    [Reply]

  • Sarah responds...
    January 25th, 2013 12:37 am

    We just installed our faucet and the touch feature works on the handle but not the spout. We contacted Delta and they sent us a replacement solenoid, but it nothing changed when we installed it. Has anyone else encountered this problem, and if so, were you able to fix it? How? Thanks!

    [Reply]

  • Jason responds...
    February 11th, 2013 1:20 pm

    We got the delta touch tap set for our main floor guest bath, we love it.

    Over the past 6 months of having it our hot water heater seems to run out very quickly. We just had the service tech inspect the tank, which was fine. He then asked if we had any touch-style faucets???? He had us turn the delta tap off, as we normally leave it in the on or ready position for the kids to ‘tap’ and wash. Within 5 min our hot water was 10 degrees hotter? The tech said something technical…. Blah blah foo foo valve, way beyond me… But if we leave the tap off, we have no hot water issues in the rest of the house! Turn the tap to the ‘ready or on’ position, and we have limited hot water in the house?

    Any suggestions or similar experiences?..

    [Reply]

  • Rob Kurklen responds...
    March 16th, 2013 7:10 pm

    Replaced solenid and battery pack. Touch works, but not the blue light. Wires all good and plugged in correctly.Help!

    [Reply]

  • C. Dave responds...
    March 17th, 2013 3:32 pm

    Have been using the Touch 20 for about 2 weeks. Sometimes when the water is running while doing dishes the water will shut off even if I have not touched the faucet. Sometimes 2-3 times in a row. Why? Also, sometimes it will not turn on when touched. Then I have to use the handle to get the water to run.

    [Reply]

  • C Dave responds...
    March 18th, 2013 1:32 pm

    I have been using the Touch 20 faucet in my kitchen. Something is wrong because sometimes when I touch it to shut off the water keeps running. Sometimes it will shut off by itself and then in seconds come back on. When I touch to shut it off it does not shut off unless I mannually use the handle to shut it off. What am I doing wrong and is there a user manual I can get?

    [Reply]

    MCounts Reply:

    We have had the same issue with both of our fauchets. I sure would like to know the solution. SOmetimes we even have a “phantom” turn on! This is usually not too bad (if we are in the kitchen) but should turn off on its own after a minute or so. I am perplexed about the touch control NOT WORKING! Our problem is just like the one you described.

    [Reply]

  • Jim M responds...
    April 4th, 2013 7:29 am

    Ever since I installed this faucet at a customers house, there relief valve on the hot water tank keeps opening up and discharging on the floor.Have you heard of this before?

    [Reply]

    Fred Reply:

    Have never heard of this, but I suspect that you’ve got an excessive pressure problem in the house. Does the house have a limiter on it? (Keep in mind, I’m not a plumber so my advice isn’t expert).

    [Reply]

  • Joe Schneid responds...
    April 8th, 2013 7:33 pm

    Tomorrow I will be replacing the electronics unit on my Touch2o xt faucet for the second time since it was installed on Feb 16, 2012. My Touch 2O faucet in the kitchen has failed twice also. I can only hope that the problem is resolved before my 5 yr warranty expires. Replacing these units is not a fun job and for anyone who must relay on a plumber it will be an expensive repair.

    [Reply]

  • Deb G responds...
    April 28th, 2013 3:33 pm

    Had our Touch2O faucet for 3 years and really like it but it started making a banging noise when you turn the water on at a low volume. It works fine with a higher flow of water. We removed the batteries thinking that was the problem but it still happens. Hope you can help fix this. None of our other faucets in the house are doing this, so it’s not the plumbing.

    [Reply]

  • Marco D responds...
    May 23rd, 2013 11:13 am

    Deb
    I have the exact same problem. I pulled apart the solenoid a few days ago and there is a washer that acts as a shut-off valve in the solenoid assembly. I have been running mine without batteries for over 2 years now so I had thought that putting batteries back in would fix it as there is a magnetic plunger that the solenoid activates to plung the washer open and closed. Basically when the tap turns on the water pressure flips the washer up allowing water to flow. So high pressure its fine…at low pressure the washer seems to still be a bit closed and not fully flipped up causing cavitation (bubbles in the corners of the cavity the water passes through). I took mine appart and reasembled and it worked fine for anorther month before it happened again. Sorry for the techincal jargen..I’m an engineer. I’m calling them this week to see what to do about it. Anyone else having this issue of BANGING NOISES WITH DELTA TOUCH 2O FAUCET.

    [Reply]

  • Donald Lee responds...
    June 12th, 2013 12:02 pm

    I recently purchased a Touch-2-O faucet. As with many people I began having trouble with it turning off/on randomly. I told my wife that if she didn’t like the touch feature I could disable it. After a few more weeks she said she was ready for me to disable it. I’m a little confused as to all of the trouble people are having disabling it. Delta did not design different connectors for the Touch-2-O model and the regular model. I simply removed the solenoid valve and reconnected the hose. Took about 2 minutes. Nothing was altered. If I wanted to reinstall the solenoid valve I could (not that I ever would).

    [Reply]

  • Nancy Bovio responds...
    June 18th, 2013 3:02 pm

    We have owned a 9192T touch20 Delta kitchen faucet for two years. We are considering disabling the touch technology. This product needs further revamping. It was put on the market at a high price ($349 Home Depot) before kinks were worked out. I am frustrated with the inconsistency of the on and off touch technology, the flow of the water, and so is the rest of my family. This was installed by a licensed plumber who warned me at the time that we would have problems because he had installed others for people who had complaints. I had Delta send me a new spray wand because when the button pops out with shutoff, I turn the faucet back on and the water dribbles out between spray and direct flow. The new wand is worse than the first and the water pulsates when flowing with less than adequate force. Now Delta is telling me the faucet was installed improperly! If I want my money back, I have to send the faucet back with proof of purchase, labor bills, invoices,. I would be without a faucet for 2-3 weeks while they decide if they can process my claim. Home Depot won’t deal with the situation. We are very unhappy with the faucet and frustrated with customer service!

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  • Danielle F responds...
    July 19th, 2013 11:06 am

    Had my faucet installed 1.5 years ago. Have loved it ever since, no problems . . . until the other night . . .
    Awoke at 2 am with my kitchen flooding. Turns out that one of the connectors used is plastic, which can break/wear out. This is at a connection point which is fixed, so no movement is expected, but why should it break, gets brittle? . . My husband did some research onlne and found others have had the same problem, one causing $12000 in water damage. The water running woke me up, but my kitchen was flooded, what if I had been on vacation for 10 days??
    Due to the water free flowing under the sink, the electrical touch mechanism has burned out. Delta will send us replacement parts, but will take 10-12 days! My sink will not work in meantime!
    Will it break again? Makes me anxious it will occur again. Will replacing stupid plastic part every year as preventative measure help?

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    Danielle F Reply:

    Anyone else have this problem?

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    Steven S Reply:

    Danielle F
    I just had the same thing happen this morning .The main line came off the wand above the solinoid. The plastic clip came off for no reason. Fortually my wife was sitting at the counter and heard water running and she immedetly shut the water off.
    I tried to put it back on…… I broke it. So for now we cant use it, I had to go to work.

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  • Bill responds...
    August 12th, 2013 10:14 pm

    We installed our touch20 a few years ago and have had mixed results, mostly positive until last week. It switched from high flow to low flow without warning and we haven’t been able to get it to go back. I tried everything, took everything apart. I tried to take the solenoid apart but the three screws on top are very soft and quickly stripped one of the screws. I read above about the woman who took her solenoid apart and it worked great, less the touch. I drilled out the solenoid with a drill bit coming from the short inlet side. With little resistance i was able to drill through and viola, it works again. Dishes, here i come.

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  • Curtis responds...
    September 21st, 2013 8:37 pm

    Phantom starts at times since first installed. Happens more with the under counter lights on. Disconnected the battery pack about six months back, hoping Delta would develop a replacement electronic control that does not have the problem.
    Very disappointed as I have liked Delta faucets for years.
    Anyone know if they have revised the electronic unit recently that may be less prone to the phantom operation?

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  • Brian responds...
    November 1st, 2013 2:36 pm

    We love this faucet and have had this a year, still on the same batteiries that came with it and have had no no issue’s with it till now. It is leaking between the rubber base and the counter top but not under the sink (mounted to the counter). Is there some thing that I need to tighten or replace a seal?
    Thanks

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  • Forrest responds...
    November 19th, 2013 6:30 pm

    For the last 18 months our Delta touch faucet has worked perfectly on its original set of batteries. Today it started acting erratically: not coming on, not turning off, rapid on/off. Figured that the batteries must finally be fading, so I changed them with new alkalizes, but there was no improvement. So, after reading all the helpful hints here, I disconnected the battery pack, momentarily grounded the faucet (by holding the faucet and a water pipe for a few seconds), then disconnected and reconnected the wires. Also removed and replaced the sensor collar that snaps around the faucet under the counter (making sure that the collar wire came out on the opposite side of the black wire going up into the faucet). I was careful to re-route the wires so that none were near any others; nor were they near the metal faucet hose hanging down.

    Reconnected the battery pack, and voila, faucet is working normally again.

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  • Kay responds...
    January 6th, 2014 3:49 pm

    Please Help!!! I have had this faucet for exactly 1 year. It has a mind of its own…this is the 4th time out of the blue I have no hot water. I can’t figure it out. Others times days have past and then hot is back. Any ideas??? It’s totally unacceptable and frustrating for this price point.

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  • connie responds...
    February 23rd, 2014 12:38 am

    I just bought the 9192t-ar-dst. The spout touch feature wouldn’t work , but the faucet touch feature did work. I fixed the problem by straightening out the black wire to the battery pack. I positioned the battery pack 2″ from back wall and 2″ from the left side wall, like the instructions show, making sure that the wires were straight ( not coiled ) and did not touch or even come close to any other wires or the electical switch. Works great now. I tested this by holding the battery pack by the wire and moving it around, while I touched the faucet . (Do not coil the wire around the drain pipe.) Who says you need a man to fix stuff?

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  • Dave responds...
    February 26th, 2014 6:02 pm

    DO NOT BUY THIS FAUCET! It is a piece of junk. Mine stopped working after 3 months. Getting service via warrenty is a joke.

    It looks pretty, but the Solenoid is an absolute joke. Even after switching to manual, the faucet worked for about 2 weeks, when the stuttering started again and now nothing.

    If I really have to use the faucet, I’ll turn on the Hot water full blast (nothing happens of course) but in about 20 minutes it will go into a state of convulsions and then turn on. My pipes won’t be able to take much more of it.

    Delta should RECALL this non-production ready faucet.

    The faucet will vibrate and stutter and eventually go to a trickle of water, then nothing. You’re doing dishes in the bathroom.

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  • Sallie Lang responds...
    June 24th, 2014 12:42 am

    Absolutely love this faucet, and it has worked fabulously for 3 years. Recently it has started hammering at low flow. Never did this before. I am wondering if it could be caused by some debris in the supply line screens. Any ideas? Thanks.

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  • Kb responds...
    July 9th, 2014 12:22 am

    I’ve had this since April 2010. It’s a great faucet. It took a little getting used to, but now I go to my friends and family’s homes and tap their faucets.

    I’ve had intermittent issues with the flow turning down but it has been minimal until the past month. Now it runs very low pressure with an accompanying pulsating sound, kind of a chugging noise, moist of the time.

    I called delta, and within 5 minutes the customer service rep indicated that I needed a solenoid, gathered my info, and said I should have it delivered in 7-10 days. I am willing to tolerate a little frustration after 4 years to have this faucet, I like the technology and having the more technologically advanced products.

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  • Greg Mason responds...
    July 13th, 2014 1:49 pm

    Just installed Delta Touch2 O. Hot water pressure really low. Cold is fine. “Position Limit” switch is set on “1″ as it should be. Have very good hot water pressure on other island sink. Is this a solenoid issue? Any insight to problem?

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  • John responds...
    September 27th, 2014 4:53 pm

    We’ve has this “touch” faucet for about four years and today the wife was cooking and filled a pot from said faucet hot water flow and behold! Black flakes. No problem with the cold water, only hot. I think the pull-out hose over time has deteriorated and needs replaced. Am I correct in my assessment? Can I purchase the pull-out hose at a home improvement store?

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  • Kelly responds...
    October 20th, 2014 9:19 am

    We moved into a new house last summer that has the touch faucet installed. After six months, we started getting just a trickle of water. Turned out the solenoid unit wouldn’t open up and let water through and had to be replaced. As I started looking around under the sink, I found a box from Delta Faucet and discovered the previous owner had the replace the solenoid at least once before. Now we are six months after replacing the unit and it’s locked up again; a trickle of water for a few seconds and the sink vibrates and sounds like a jackhammer as the water comes out in dots.
    Good news is that Delta stands by its parts warranty and is sending out another solenoid box – “could take seven to 10 business days to arrive.” Bad news is that we’re without a kitchen sink for a week or more.
    Twice in one year is not good. We’re seriously considering getting a new faucet without the touch feature. Delta service says they warranty the parts ONLY, so if I want a new faucet, it’ll be on my dime.
    Anybody else running into consistent problems with the solenoid unit?

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  • Joan Adail responds...
    October 25th, 2014 9:34 pm

    Note – faucet worked flawlessly for ~3 years, then ran into a period where you’d touch it and it would trickle/barely turn on. Sometimes had to touch on/off a number of times before it would send out a normal stream of water. Often with this behavior, leave it sit for ~5′ then come back and it would work the next time, then return to a trickle the time after that when turning it on (a bit of a pain when your hands are messy).

    Suspected something in the solenoid controlled valve given that it could operate normally, but to verify, we removed all filters, aerator, cleaned etc. – no change. Took the solenoid out and found that directly touching it to the batter pack as indicated in the troubleshooting/maintenance instructions could get it to be “open” so one could put the unit back and run it in manual mode (no touch, battery pack removed, use the on/off handle only), but invariably over time the solenoid/magnet would be drawn back to an “off” state, to the point where no water came out, not even a trickle. Had to get under the sink and re-touch the battery pack to try to get it to the “open” state – sometimes would work, sometimes not, but even when it did – over time it still got drawn back to a completely off state.

    Ultimately we ordered a new solenoid part online for $150 (yikes!). This did take care of the problem, but seemed to be a design flaw that with repeated on/off the solenoid and/or internal magnet will “freeze” so that it won’t release when it’s supposed to. Also, no way to “reset” the solenoid if it’s magnetic field gets out of whack.. I just hope we’re not having to replace the solenoid every 3 years.

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