Delta Faucet Review | “ToucH2O” Automatic Touch-on Technology
Every now and then a truly innovative technology comes along and makes life better. You know… like the remote control, or the dishwasher, or stain-resistant carpet.
Delta Faucet is hoping their latest ToucH20 technology (official site) improves your kitchen faucet experience. But does it really work? Will hand washing be changed forever?
Maybe so. Read on to learn more about the technology and get our take on Delta’s latest and greatest invention.
What Is ToucH2O?
The concept behind ToucH2O is simple: take the touch bright technology that’s been commonplace in lamps for 2 decades and use it to automatically control a faucet’s on/off state. Delta achieves this with a touch sensor embedded in the faucet housing, a solenoid valve inserted between the plumbing and the faucet, and four c-size batteries in a battery pack located under the sink. The expected result: a faucet that turns on when you touch it with any part of your hand, and turns off just the same.
Delta recently shipped us the Pilar Single-Handle Pull Down version of this faucet to test and review. We installed it last week and have been using it for a few days now.
We like it. Here’s the rundown:
Delta ToucH2O Faucet Review
- The highs: Touch-on/off works great. Reasonably simple installation. Spray-nozzle extends and retracts easily. Good water flow.
- The lows: Price. Faucet can accidentally turn on during cleaning. Did we mention price?
- The verdict: A super sweet upgrade that takes a posh kitchen to the next level.
>> Installation >>
Installation took about 2 hours. Delta’s instructions are straightforward (although a bit daunting at first… there’s a good number of pieces and the instructions fold out to a poster-board-sized sheet).
We probably could have completed the installation in an hour if it weren’t for the clean-up work associated with removing our 25-year-old faucet. It had partially disintegrated and marred the surface of our stainless sink.
If you’re performing a new kitchen installation, you can expect to spend 1 – 1.5 hours on the install, unless you install faucets for a living (subtract 30 minutes), or you have a 25 year old faucet of your own (add 1 hour).
Delta gets two thumbs up for:
- including compression plumbing connections that eliminate the need for teflon plumber’s tape.
- color-coding the hot and cold water lines to eliminate confusion.
- including a stabilizer block for installations on stainless sinks.
- including the four C batteries needed for the faucet to work.
>> Features & Performance >>
After four days of use, we think Delta’s really on to something with the ToucH20 concept. Here’s the highlights:
On/off control: The ToucH2O’s automatic on/off control is the centerpiece of the design. Delta delivers on their marketing with a very smart approach to the feature.
The faucet changes on/off state when you touch anywhere on the faucet with the exception of the spray nozzle head or the soap dispenser. The really smart part is that the faucet only changes state if you touch it for about 1/4 – 3/4 of a second. Any longer, and it doesn’t change state (because you’re probably moving the nozzle between sinks, for instance, and not trying to turn it off or on). Any shorter, and the faucet usually doesn’t register the touch. It’s easy to get the hang of it.
We noticed that when cleaning around the base of the faucet it is easy to accidentally turn it on… a minor nuisance. We haven’t had any “ghost” activity – something I feared immediately after installation. The device is stable and predictable.
As a bonus, since the faucet on/off mechanism isn’t tied to the flow rate or hot/cold mix, you can set the temperature to a comfortable warm level and leave it for most applications.
Flow rate & comfort: Water flow rate is good. We didn’t use any sophisticated measuring equipment, but our subjective experience indicates the faucet puts out as much force as the original. The nozzle comes with two settings, a standard aerated flow and a spray setting for more intensity.
Nozzle/Sprayer Design: Many new faucets use a magnetic spray nozzle head that holds the nozzle in place on the faucet when not pulled away. This design is a big improvement over weighting methods used in the past. Delta’s nozzle head employs this technology and works just as expected… with good range (the spray head pulls out about 18 inches in our setup).
Soap Dispenser: What can we say? It works. Only downer is that you have to crawl under the sink to refill it. Fortunately the reservoir is fairly large.
Price & Where to Buy
MSRP is a whopping $585, a price you might expect to pay including a builder or designer’s markup.
Street prices range from $350 to $500.
You can find the faucet at your local Lowes, Home Depot, and many online retailers.
A Holiday Gift Idea?
Still looking for a gift idea? This is a great one (just make sure you also promise to install it!)
What do you think? Have you tried Delta’s ToucH2O Faucet? Got a question for us? Leave your thoughts in the comments.
(photo credit: delta faucet stock – their countertop looks better than ours).
Note: Delta Faucet provided us the Pilar ToucH20 as part of a test kit. Our reviews are objective and we are not compensated for a positive review.
Comments & Conversation on this Article...
63 Responses to Delta Faucet Review | “ToucH2O” Automatic Touch-on Technology
December 14th, 2009 11:49 am
Is there a hard wired hook up option or are batteries the only option?
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December 14th, 2009 7:19 pm
Greg – good question… No, there’s no hard-wired option. We suspect Delta wanted to avoid (1) the requirement for electric under the sink (usually all that’s there is the switched wire for the garbage disposal). (2) Additional safety requirements to handle 110AC. I’ll update this post when we have to change the batteries the first time, which hopefully will be at least a year out…
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December 15th, 2009 10:48 pm
I am not one that typically like “touch” products because I have young kids in the home, but I have to admit if I were in the market for a new kitchen faucet, this one would be one one the list!
I suspect you may be correct about the hard wire option too Fred. Although if it could be done with low voltage and a transformer I think it it is a possibility, but the batteries probably make installation less “custom” for the average DIYer.
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December 20th, 2009 1:03 am
I have had the faucet for three weeks now. I have had to change the batteries every nine days. I purchased brand new energizer batteries both times. I am interested in hard wiring it already. I do love the faucet though and enjoy watching people slap it around to try to turn it on when infact you barely need to touch it.
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Joe Reply:
January 22nd, 2012 at 2:43 pm
Why not get rechargeable batteries and hard wire the charger under the sink ?
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December 21st, 2009 12:30 pm
Theresa, sorry to hear of this. It seems like something in the installation must be shorting out. We haven’t had any problem with ours and it’s been 11 days now… I’ll update this post if we have an issue – but I might contact Delta and ask them what’s up.
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December 21st, 2009 4:09 pm
I want one!
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December 21st, 2009 4:50 pm
I emailed Delta over the weekend asking about hard wiring it. Hopefully they will respond soon. As a side note, it is a wonderful faucet if you have small kids. My four year old can stand on a stool and turn it on where before she could never reach the handle. Plus it turns itself off after four minutes if she leaves it on.
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December 31st, 2009 11:08 am
Just wondering – can the faucet work as a regular faucet until you get around to replacing the batteries? Can you turn it off and on without the batteries if needed? It looks awesome but I can see running out of batteries quickly!
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December 31st, 2009 12:38 pm
Delta just called me yesterday and said the batteries are supposed to last for about TWO years! They think the selinoid in my is defected and it’s draining the batteries too fast. They are sending me a new selinoid and new batteries. The gentleman did tell me that there is a way to bypass the faucet to use it if the batteries go bad and you need to use the faucet. So, based on that, I’m very satisified with my faucet. The customer service was wonderful. I emailed with my problem. They responded two days later, then called the next day to follow up.
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January 3rd, 2010 5:53 pm
Fred,
You don’t have to take the bottle off to fill the soap!! Just pull the pump out of the top and fill from above..works like a charm!
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January 9th, 2010 1:43 am
If you are doing a kitchen remodel, this is one faucet to add. I love the heigth if you fill alot of pots for pasta and such. And reading the comments, I love the fact that young grandkids would be able to turn this faucet on to wash up before helping grandma cook. (rule #1)
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January 10th, 2010 12:55 am
Marina- realized I never answered your question. Yes, the solenoid can be bypassed but you have to crawl under the sink and move some things around.
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January 17th, 2010 3:34 pm
Will the screen inside the faucet have to be replaced if it rusts out??
How much water usage does the new Delta faucet save on the annual water bill?
How often will the batteries have to be repalced during a years usage? Can the water be accidently turned on, like if the cat jumps on the counter and bumps
or plays with the faucet. Our cat likes to drink from the tub or play in water! Is there an 1-800 phone number or “help desk” available 24 hours a day from Delta? Will the price eventually become lower? Does it have an automatic on and off switch that is also manual? Thank you.
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January 17th, 2010 9:40 pm
Ron, Great questions:
1) I would suspect that it can, but its probably made of stainless and won’t need it for a long time.
2) Really hard to say. I doubt it will save much for us. We were pretty good about turning the water off already. If you cook a lot and are tempted to leave the water running, it could provide some savings. I suspect that, in general, kitchen faucets account for a relatively small percentage of the water used in a house.
3) Delta claims the system is designed for the batteries to last 2 years. We had to replace the first set in 2 weeks. We’re suspecting it could have been bad batteries. The new set is 3 weeks in and we’re hoping its fine. See Theresa’s comment above.
4) Yes, it can. We don’t have cats but I would suspect that a cat licking it or brushing against it could turn it on.
5) I’m not sure about the help desk, but Theresa (a commenter above) contacted Delta with good results.
6) I believe we’ll see a hefty price drop in the next 12 months (probably $50-75 off), maybe $100-125 off in the next 2 years. I will say that faucets have become increasingly expensive in the last 10 years, so we don’t expect this one will become bargain basement anytime soon.
7) Yes, it does, integrated into the temperature/flow control knob in the picture above. And if desired you can remove the solenoid and use just that.
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January 30th, 2010 10:18 am
We purchased and installed the Pilar ToucH2O faucet 2 weeks ago. We like the touch functionality and the faucet design is very solid. We had no leaks and it moves smoothly. It took me over an hour to install, mainly due to removing and cleaning up the old faucet caulk marks left on the sink.
I have a few comcerns about the touch feature: 1) Both the spout and the valve are touch sensitive. When you need to adjust the water flow or temperature, the touch turns off the water which becomes frustrating. They should not have made the valve touch sensitive 2) When your hand or arm is wet, the touch will not work. Sometimes you need to touch twice to make it turn on. The water sometimes turns on and off rapidly when you touch it once. 3) I had one occurrence in 2 weeks where the blue light turned to red and the faucet did not work. I had to unplug the battery pack and reconnect it to get it to work. I am not sure what happened. 4) The pullout sprayer hose is directly connected to the plactic solenoid unit under the sink. There is nothing preventing you from pulling the sprayer out too far and damaging the plastic solenoid connectionsvsince it is floating in the air. I have not had this problem yet but it is not a reliable set-up. They need to put a simple clip or something to stop the hose from overextending.
Overall we like the unit but it was expensive and this is the first model being sold with touch technology so we anticipate many problems.
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January 30th, 2010 10:19 pm
Bob, Welcome!. Really good addition to the review, thanks.
I actually really like that both the spout and valve are touch sensitive… but notice that they react in different ways. The spout only activates when you touch and release (allowing you to move the spout without turning it on), whereas the valve turns on automatically at a touch. We occasionally experience the issue you describe (touching it twice to get it to turn on), but I think that’s because Delta carefully set the touch sensitivity to make sure you don’t get ghost activity… hard thing to balance I guess. We’re used to it now.
Thanks for pointing out the improvement for the pull-down sprayer. Hopefully Delta will integrate a stop mechanism in a future model to prevent issues.
In terms of expecting a lot of problems, we shall see. We’ve been using it for about 6 weeks now, and save for a battery issue (mentioned above) it has been doing great.
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February 25th, 2010 1:11 pm
We have just bought this unit, and are having problems with it. The tap will turn on if you touch the handle, but the unit will not turn on if you touch the faucet. The unit has come on by itself, and when the wires that are factory installed to the solenoid are touched the unit goes off and on. We contacted Delta in the US and they said they said they were having problems with the unit, and would send us a new solenoid system. After being on hold for a few minutes the service man said that because we were in Canada he couldnt send it, we would have to contact Delta Canada. We contacted Delta Canada and they said they were not having problems with the units and that it must have been installed wrong.
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March 3rd, 2010 1:13 pm
Has anyone else noticed an overspray when the nozzle is in the aerator (not spray) position? it doesn’t happen when it’s super slow or super fast, but at every flow setting in between. I love everything else, but those little drops spraying everywhere is really annoying.
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March 10th, 2010 11:53 am
Michele, sounds like the aerator may be out of place. We don’t have this problem but I know exactly what you mean (having had it on prior faucets). You could have some blockage on the screen as well, although I Think this less likely since it works ok on full force. If you can’t get it fixed, suggest contacting Delta for a replacement faucet head.
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April 10th, 2010 3:05 am
Has anyone had a problem with the water turning on and off when you pull down the sprayer hose and move it around to clean the sink basin? I went underneath the sink and noticed that if you touch the wires, and even some of the faucets components on the underside, it turns the water on and off. It appears that when I extend the pullout sprayer and move it around the sink, the spayer hose underneath the sink is moving and touching the wires, or something, causing the water to keep turning off.
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April 10th, 2010 9:13 am
I wanted to follow up from my earlier posting about the ToucH2O faucet. We still like the overall faucet but I would not have purchased one with touch capability today. The touch function needs further enhancement. When you are working in the kitchen and moving quickly between cooking and cleaning, the timing and sensitivity of the touch control does not work well. Many times you touch to turn the water on and it quickly goes on and off. You need to touch again, sometimes twice to get the water to stay on. I have also seen it start oscillating on and off while I am cleaning a pan. I amazed the kids by holding up a wet wash cloth in the sink area, moving it around in the air and the water would cycle on and off mysteriously. This magic show does not always work. My wife says I need to slow down and touch the faucet slower. That’s like being patience in rush hour traffic… I spoke to Delta. He said I should try installing the plastic spacer plate they provide. He thinks it may be a grounding issue. Installing the spacer plate now would not be an easy activity so I have not tried it. Per the instructions, this plate is to reinforce non-rigid sink surfaces. There is a separate washer provided that I installed for isolation. Either my solenoid unit is not working well or my personality does not fit this unit. It is a neat idea but not ready for everyone. I am now taking Yoga for relazation before I use the sink. Needless to say, if they come out with a touch control for the shower, I think I will pass. (ps. I enjoy your web page!)
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April 11th, 2010 1:54 pm
I love this faucet and purchased it for the technology. My husband on the other hand gets so frustrated that I think he is going to blow a gasket!
I am now thinking about bypassing the electronic feature. On page 10 of the installation manual the steps are there to do so. But, what do you do with the battery pack once the electronics module is disconnected? Do I replace the spade contacts on the solenoid body or leave the unit disconnected?
The manual bypass is going to make this faucet pretty to look at, but just as ordinary as any other. Such a shame. Maybe my husband could join Bob V. for yoga before I go through the trouble of disconnecting the electronics.
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April 18th, 2010 6:30 pm
I am having the same problem as Michele re: the overspray. Incredibly irritating. Did anyone have a solution?
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April 19th, 2010 12:06 pm
Mike, I called Delta about the aerator issue and they sent me a new one. Though the new one still has a slight overspray, it’s barely noticeable.
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April 19th, 2010 12:17 pm
Bill, I had the same problem with the erratic on and off with the sprayer hose pulled down. This solution has eliminated the problem for me. Disconnect the battery pack, then disconnect and reconnect the the set of wires going from (1) the solenoid to the faucet and (2) the solenoid to the handle. (See Step 5 in the installation manual. A3-5, B6-7.) Then reconnect the battery pack. This seemed to “reset” my system. Good luck!
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August 15th, 2010 10:18 pm
We have the two Brizio versions of this faucet…one is the bar sink model and the other is the kitchen sink model. After several hours of installation and a lot of trial and error we managed to get one set of working parts…which made one faucet functional absent the broken spray head control switch on the bar sink spray head. That left one nonworking faucet and one faucet working but still needing a part. The kitchen faucet would not work at all unless you rocked the battery pack and pressed the connectors. In other words forget the touch feature, there was no water at all unless you went under the sink and rocked the battery pack. Then you would get water for about a minute. It took more than a week for Delta to send out the parts which unfortunately made things no better. We now have the faucet on bypass…we have no touch feature but at least we have water that comes out of the faucet when we turn it on. All in all the faucets look great but quality control was exceptionally poor with malfunctioning parts and lots of aggrevation .
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September 5th, 2010 11:34 am
I have a Delta Pilar ToucH2O faucet that I installed about two months ago. I am happy about the faucet except for one very anoying problem: Every now and then it will not start flowing when you touch the spout or handle. The LED light at the base of the spout will turn blue on the touch but no water comes out. If you touch it again, the blue light goes off. Touch it again and it goes on….. but still no water comes out. Some times it takes fve or six touches to come on but more often than not, it may not start flowing even if you try a dozen or more touches. Sometimes, if you wait a fewminutes, it often starts to work again; sometimes not. My wife and I are getting very frustrated with this situation.
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October 9th, 2010 1:13 pm
I just wated to ask the question when the light stays blue when it is not on the touch are you suppose to touck it and turn the blue off? What does the blue represent? All I could find in the directions is about the light flashing red when it needs new batteries. I sure like my faucet it is the best one I have ever had. It is so convient.
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October 10th, 2010 5:42 pm
Gerri, the blue light indicates that the water is on/active via the touch feature, even if the water is turned all the way down with the flow regulator. If your flow regulator is up, and the water is off (via touch), there should be no illumination of the blue light.
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October 10th, 2010 10:14 pm
We’ve had our delta touch faucet for about 8 months now and are about to disable (if possble) the touch. We got used to using it and like the touch feature but in the past few months I can turn the faucet on to fill the sink to wash dishes. Walk away as the sink is filling to do other things and the darn water turns off, on, off, on when nobody is anywhere near the sink. As it is turning off, so is the blue light. Anybody else have this problem?
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November 4th, 2010 9:54 pm
We just finished installing the Delta Touch faucet. The water control works just fine with touch, but the faucet itself will not turn on and off when we touch it. Touching the wires together makes a clicking sound but will not turn it on. Any suggestions would be greatly appreciated! Thanks in advance!
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November 4th, 2010 11:02 pm
Brian, sounds like potentially an issue with the solenoid or a connection. First thing to check is the batteries–make sure they have enough juice to move the valve… if the faucet shows a red light, it means the batteries are too low. Next I would check all the connections and make sure they are tight. If all else fails, call Delta. According to the comments here they have been pretty helpful. Thanks for stopping by.
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December 9th, 2010 9:50 pm
I just put in two Navien tankless water heaters to replace my two a.osmith sidewinders heats (75 gallons each). I put in a Delta Pilar faucet about 7 months ago and didn’t have any problems. Now, the Delta Pilar doesn’t maintain the hot water. It gets hot then turns cold and slowly rewarms. All the other faucets in the house maintain hot water at all times. Any ideas? Thank you.
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January 3rd, 2011 11:12 pm
Just bought a Delta touch stainless steel kitchen faucet for $370. I like it a lot, except it turns on for no reason. If I am not around and had the drain plug in the sink, my kitchen might flood. The manufactured date for mine was July of 2010. Delta is sending me a new solenoid . They did tell me the solenoid was re-designed then introduced in faucets starting in March 2010. Therefore, why is mine acting up if it has the new solenoid design?
My wife thought I was crazy for spending so much money on the faucet. The recurrent malfunctions make matters worse. Into the dog house I go; I should note it does not have a faucet, working or not.
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January 28th, 2011 8:19 pm
I have the same issue as DanC. Sometimes when I touch the faucet I get the blue light but no water and sometimes it works just fine. Does anyone have any idea what is going on. I love the faucet but makes me angry that I spent this much money on something that only works 1/2 of the time. I have changed the batteries with no luck. Any advice would be much appreciated
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January 29th, 2011 5:18 pm
Joe, It is probably the solenoid. I would recommend calling Delta and I’ll bet they’ll ship you a new one. Let us know how it goes.
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February 1st, 2011 3:18 pm
Has anyone installed a Delta Addison 9192T-DST faucet? This is also a faucet with Touch2o technology – it has the lever handle attached to the body of the faucet.
We are doing a remodel and are considering the Addison.
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February 12th, 2011 12:02 pm
I am also considering the Delta Addison 9192TDST, but can’t find any reviews about it. Would love to get one within the next two weeks, if it has fewer problems than the Pilar.
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February 24th, 2011 12:56 pm
I just bought and installed the Delta Addison 9192T-DST faucet w/ Touch2O technology. The issue I’m having is that there is a leak coming from the connection between the hose connector and the solenoid connector (the top connector). This is the part where a clip is used to secure the 2 connections. In the manual, there should be an O ring in between the 2 connection but I did not see it anywhere in the packaging or in the solenoid valve. Has anyone come across a similar situation with the Touch2O? Does anyone know what I am doing wrong? Thanks in advance for any help.
Aside from running into the leak, the install was quite easy and the instructions was pretty much straightforward.
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March 24th, 2011 3:16 pm
We have been using the touchless faucet for 6 months and have mixed feelings. Has anybody tried to bypass the handle? Everytime we adjust the water temperature the water turns off… it is quite frustrating. If we could have the touch feature for the spout only and no sensors on the handle that would solve all our problems!
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March 25th, 2011 5:03 pm
Jacob, you can take the faucet handle out of the equation. Just disconnect the black wire coming off the faucet from the red wire connected to the controller (“black box”). This will still allow the faucet to adjust the flow, but touching it will not start and stop the water flow.
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April 3rd, 2011 7:36 pm
Interesting to read some of the comments. I installed one of the touch faucets about a year ago. I too was having problems with a very short battery life but that was minor compared to what happened about six weeks after the install. At that moment when not in use, the hot water line blew off. I had noticed that when stopping the flow of water the solenoid was rather harsh. After talking to an engineer friend of mine he figured it may have been due to shock loading the line. While I am not a plumber, I have changed many plumbing fixtures over the years which till today are still holding out fine. How this one came about may remain a mystery though the plumber sent by the insurance company didn’t see anything wrong with the install.
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April 25th, 2011 12:29 pm
For anyone who has this installed–do you have cats in the home? We are considering a Delta touch for a kitchen remodel.
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May 7th, 2011 12:07 am
Everytime we turn on the water via “touch”, the water becomes scaldingly hot for a few seconds before getting back to the desire temperature. Does anyone know why that is?
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T Reply:
September 28th, 2011 at 5:24 pm
Hailey -
It sounds like the solenoid is turning on the hot before the cold. Bad soenoid, call delta
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September 12th, 2011 2:48 pm
I have a Delta Ashton faucet with the Touch technology. We just installed it and we have the following problem. Touching the faucet or handle fails to turn it on. Touching the battery pack housing (not moving it, just touching it!) turns the water on and off. It’s like the thing is backwards. Called Delta and got no help, they just walked us through the install and we could find nothing wrong. Any ideas?
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November 5th, 2011 9:40 am
Be very cafeful and don’t lose your receipt. My faucet will not open the solenoid fully most of the time, even with fresh batteries. Even though the faucet has a lifetime warrenty, Delta will not provide customer service without a receipt. I accept responsibility for losing the receipt, but since there is a lifetime warranty, I rate Delta Customer Service as extremely poor! Due to the replacement cost, all I can do at this point is bypass the electronics as use as a standard faucet.
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shane Reply:
January 11th, 2012 at 11:10 pm
yeah same thing happened to me.. after 3 weeks the touch feature started to malfunction and would not turn on after continuing to touch the faucet although the blue light was illuminated. i misplaced my receipt and could not get a replacement solenoid from delta support. I am using it now bypassing the touch feature so it works all the time
disappointing
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Fred Reply:
January 12th, 2012 at 11:51 pm
This is unfortunate. I would expect that Delta can see the Faucet is theirs and therefore would provide the repair. Would they offer to sell you the replacement part, even?
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November 20th, 2011 10:51 am
Hello – I have had the delta touch faucet for about 3 months and just recently it started turning itself on quite frequently when no one is anywhere near it. I’ll be sitting in the other room and it comes on full blast. I now have to keep it in the off position all the time to keep my water bills from skyrocketing when I’m not home. Can you please help me with this? What is wrong?
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Kim Reply:
November 26th, 2011 at 12:06 pm
Chirstine, see Dan’s comment below. The location of the wiring does matter. Essentially, what causes the solenoid to open/close is a change in electrical resistance on the faucet. It also could be a defective solenoid. Sometimes this happens to us if some food gets crusted around the base or something. Usually a good cleaning and making sure the wires aren’t touching fixes this for us (in fact, it always has).
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November 21st, 2011 5:32 pm
I have found that the location of the wiring under the sink affects the operation of the faucet. Try separating the wire from the faucet handle and the wire from the faucet itself. Do not allow them to run parallel and/or close to each other. I have found that this works (most of the time) for me.
Also, when you walk away from the sink/kitchen, try and remember to manually close the faucet. You don’t want to hear running water when you walk in the house after your vacation!! A few times I have also had to momentarily “remove” one of the batteries (or just break the connection) to get the faucet to start working properly again.
This is a “touchy” electronic device and I don’t think that Delta has done enough to alleviate the problems, especially for those of us that bought the faucet early on.
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November 30th, 2011 1:04 pm
My faucet is about 1 year old and it makes a chattering Loud noise and hardly any water comes out but if you keep tapping it will either give no water and makes noise or it will stop chattering and flow good. Tired of messing with it by tapping it several times. I notice that mornings its bad and when cold out. Need help.
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December 24th, 2011 3:43 pm
My Contractor installed Delta Touch2o faucet two days ago. It works fine other than only one issue. When you touch to shut off the water it stops the water but the sprayer hose get pushed for 1/2 inch which pushes the black box at the bottom of the sink and hits the cabinet wall. Is there any way we can avoid this? Any help will be appreciated.
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Fred Reply:
January 7th, 2012 at 8:14 pm
Dinesh, it’s a little hard for me to picture what you’re saying on this one. Is it a violent shut off? When our water is running full blast, we get a little jump in the line sound when turning it off. I would say try to move things out of the way of it.
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January 6th, 2012 3:09 pm
I just had this installed by a plumber. It didn’t work. The module wouldn’t even turn on at all. I called Delta, and they want me to send photos so they can assess whether I need a new module. What? I did the assessment. I’m returning this to Home Depot asap.
I wish I’d paid more attention to the complaints, but the Touch feature has been an ongoing, unresolved problem.
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Fred Reply:
January 7th, 2012 at 8:15 pm
Sorry to hear this. Ours is still holding up, but it does seem like Delta may have released this one before it had time to do a lot of the quality control steps necessary on the faucet. Probably partly due to this being a relatively innovative product. I’m surprised, however, that more than 2 years later you are experiencing this type of problem. I will say if you get one that works, you’ll never go back to a regular faucet. The touch faucet just really is better.
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January 8th, 2012 10:59 pm
Had this about four months, installed by plumber. After about two weeks the thing took on a mind of its own. We changed batteries thinking that might be problems but that did nothing. Works when it wants to! Would love for it to work properly.
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Fred Reply:
January 8th, 2012 at 11:27 pm
Probably a faulty ground of some sort. The device changes the solenoid state when the resistance over the faucet changes. Check for things that could be interfering with that (note: just a suggestion, this faucet has clearly had problems).
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January 22nd, 2012 2:56 pm
Water takes the path of least resistance. Unfortunately, so does electricity. Poor grounds are very common and can be frustrating.
I would guess all these problems are possibly related to incorrect installation.
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February 3rd, 2012 10:09 am
This is the second time I’ve had to write this, because I went directly to the ‘comment policy’ before I hit ‘Submit Comment’. Man, that ticked me off. Anyway. I asked if you could help me with what I need to do to pull the electronics from the Touch so I can use my sink to get water. I’m frustrated and exhausted with trying to find answers. We’ve lost the invoice and documentation so we can’t return it to Delta for a replacement. Yes…the solenoid I’m sure is the problem. But I’ll have to pay the plumber to pull the system out then pay them to put it back in. I am frustrated and almost regret getting it now. I can’t use the sink at all!
Can you help me?
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Fred Reply:
February 3rd, 2012 at 6:59 pm
Mark,
This is a pretty easy one. Look under the sink. The solenoid module sits between to pipes that can be connected together without it. Take those two pipes off, join them together (leaving the solenoid out) and if the rest of the faucet is plumbed properly, the above-sink option will work.
Fred
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