Home Depot Returns Policy Gets Two Thumbs Up
Last night I took back the broken Melnor AquaTimer Duo. I bought that timer last fall and it failed in about a week. (If you’ve been following along, recall that this timer was the second Melnor Duo that failed). Last night, I finally remembered to take the unit back to big orange. I found the receipt but the box is ancient history.
The Melnor purchase was more than 90 days old. In fact, it was more than 8 months old, but Home Depot still issued me a store credit for the full purchase price of $42. (Store credit is as good as cash to us). They did ask for my drivers license, something other stores, including Target, have started doing to thwart return fraud.
Most of the time, the big boys of home improvement take a lot of flak for not having products stocked, not having quality customer service, or being overpriced. In the returns area, Home Depot really shines… if not only because if they didn’t, everyone would shop at Lowes.
What do you think? Have you had a return experience that really stands out (good or bad)?
Image by Neubie.
P.S. There’s still more time to enter the Malibu Solar Lamps Giveaway… In case anyone has been watching the entry total and was as shocked as we were: the giveaway was picked up by a few online sweepstakes sites that have been funneling visitors here by the hundreds. Unfortunately, most of them are just leaving a comment and heading on their way…
May 18th, 2008 at 9:39 pm
Does that mean those of us who entered the contest AND visit regularly have better odds of winning?
May 19th, 2008 at 11:02 pm
I SAW that! I was shocked to see 450 entries! What a boost to your blog if even a few of them come back, though.
Good to hear about Home Depot returns… I have a mouse repeller that didn’t work at all that I forgot to return within 90 days. Maybe I’ll give it a shot. I have the receipt~
May 19th, 2008 at 11:23 pm
Tyler - I really felt bad that regular readers are getting slighted. There’s going to be another contest in May for regular readers to sign up for (probably via a blog spot, instead of just a comment) … but the prize will be better.
Jennifer - I sure wish ANY of them would’ve stuck — but so far, the numbers don’t really bear that out. We’ll see what happens in the future. Anyhow, the winner anouncement is going to come on Friday… I’ve still gotta right that post (and figure out the best way to select a winner FAIRLY. hahah.
May 20th, 2008 at 10:20 pm
You never said HOW you were going to choose the winner… you could have an objective third party choose the best use or story!