Valspar Customer Service / Technical Support Response
About two weeks ago, I wrote a review of Valspar’s High Hiding Primer (a “one coat primer”) after Jocie used it to prime a dresser and an end table. Soon after, we received an email from Jeff, a technical support supervisor for Valspar. Jeff contacted us to discuss my experience with their product. I didn’t even know they had technical support! He was very knowledgeable and friendly, and not confrontational at all. I enjoyed the conversation.
Jeff stood by Valspar’s product. He’s used his competitors’ products and believes Valspar’s primer is superior. He apologized for the lack of performance and offerred a few suggestions for getting better results in the future. In the end, he let me know that I could return the unused primer for a full refund at the store I purchased it from. If the store wouldn’t honor the return, Valspar would refund my money directly.
Customer Service Matters
What did I take away from the exchange? Valspar cares about its customers. If you have questions on one of their products, definitely give them a call. In addition to answering my concerns on the primer, Jeff offerred several other painting tips, like using Goof Off
We all know that you can’t overlook product performance. But customer service is important too. In this case, Valspar’s technical support was great, and that will tip the scales in their favor on future purchases.
What do you think? Are you impressed with Valspar? What customer service has impressed or disappointed you?
Picture courtesy of Chris Metcalf
April 4th, 2008 at 11:18 am
Just tease us, why don’t you, Chris? He “offerred a few suggestions for getting better results in the future” you wrote. What did he suggest? The suspense is killing me.
-Jon
April 4th, 2008 at 4:08 pm
Jon,
Sorry to leave you hanging! Jeff talked about using different products for stripping the paint before hand. It’s ideal to know what kind of paint was applied (latex, oil, etc.) so you can use the appropriate paint remover. Jeff also talked about things like the moisture level in the air. Higher levels effect how the paint is absorbed. We talked about different products Valspar produces (like Goof-Off).