Our Experience with the Sears Craftsman Lifetime Guarantee
Last week I dug up six bushes that lined the front gardens of our house. Unfortunately, the bushes came down with crown gall, an incurable disease that attacks some types of plants (see Green Gardenista’s article on identifying crown gall for more information).
I grabbed my Craftsman fiberglass shovel from its hanger in the garage and started digging around the roots of the first bush. In an attempt to gain extra leverage, I wedged the shovel between the bush and our concrete porch and pushed down sharply, only to have the fiberglass handle buckle, and subsequently break in two. I was forced to finish the job, carefully, with an old wooden-handled spade shovel.
A few days later I scooped up the remains of my Craftsman shovel, loaded them into the back of the Corolla, and headed down the road to the local Sears. My shovel bore the signature Craftsman Forever Full Warranty sticker, a promise that this shovel will be replaced, no questions asked, at any Sears nationwide.
The Forever Full Warranty Put to the Test
Severed shovel in hand, I walked into Sears and found the nearest sales associate. He saw my pitiful shovel, yelled “broken shovel, Leon” across the room, and told me to go grab a new one off the rack in the back. I walked back and found that my version of the shovel had been discontinued and replaced with a newer red-handled model that looked a bit sturdier. I walked back to the front of the store and stepped up to the register. Leon greeted me. “Just one second and we’ll have you squared away.” I noticed he rang up my new shovel for $0.01, and credited me $0.01 for my broken shovel. As we finished up the checkout, Leon handed me the receipt with a coupon attached – free shoes. I don’t need them, but a nice gesture nonetheless. Here’s the new shovel:
I was in and out of this Sears in under 5 minutes. The Craftsman warranty rocks, and here’s why:
Why Sears’ Craftsman Manual Tools Warranty Rocks
Sears Craftsman hand tools warranty is everything a warranty should be:
- The warranty covers manual (non-power) tools for the life of the tool (not just the life of the original owner).
- Fully transferable. If you sell the tool, the warranty goes with it.
- No receipt/proof of purchase required. You only have to bring back the pieces.
- No hassle / no questions asked. It doesn’t matter if you broke the tool doing something with it you shouldn’t have been doing. If you have the pieces, you can get a new tool.
- On-the-spot trade in. You don’t have to “send it to the factory.” You can walk into any Sears, find the tool, and make the trade instantly.
- Free upgrades to newer models. If the broken tool is discontinued, you get the latest model of that tool instead at no additional cost.
What do you think? Have you had a good (or bad) experience with Sears’ Craftsman Warranty? Tell it here.
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