Three years ago we purchased the predecessor to this LG Dishwasher from Home Depot. (The marketing picture of the dishwasher we actually purchased is shown on the right).
We bought it because the salesman at Home Depot convinced us that this dishwasher was one of the top performers, especially in terms of quiet operation, which is an important feature to us.
This Cadillac of dishwashers included an all-stainless interior, garbage disposal in the bottom, and a special air-dry mechanism that allowed the dishwasher to dry dishes without the need for a heater, saving energy.
About six months ago, due to repeated mechanical failures, we were forced to replace the LG with a Kenmore Elite that looks very similar (excepting that it sports 3 LED lights on the front indicating wash/dry cycle).
Fortunately, we purchased the extended warranty on the dishwasher through Home Depot (though we didn’t use one of our Home Depot Coupons, which we should have!). The warranty service (underwritten by GE) paid for a full replacement of the dishwasher after the mechanic determined the cost of the last repair exceeded the full value of the unit.
Read on for our complete review of this LG dishwasher.
LG Dishwasher Review
- The Highs: Extremely quiet operation; dishes cleaned well; beautiful, clean look with integrated controls; huge capacity.
- The Lows: Terrible reliability, requires rinse aid to dry dishes, premium price.
- The Verdict: A poor performance that will dissuade us from purchasing LG in the immediate future.
Let’s start with the good… Four years ago, this LG dishwasher was one of the most aesthetically pleasing offerings on the market, especially for the price. It’s competition at the time was Bosch and GE Profile, both of which were selling for several hundred more than the $850 price tag on this LG.
The dishwasher featured a digital time readout on the top of integrated control panel that would indicate how much time remained on the cycle, and it played a little digital tune when the dishes were finished… a nice reminder for the kids that it was time to empty the load 🙂
Dish cleaning was pretty good, but rinse aid is absolutely required since there’s no built in heater. Drying without rinse aid results in wet dishes, as the LG uses a condensing drying system that saves energy. With rinse aid, drying performance was as good as any dishwasher we’ve used, and we were happy to buy rinse aid in bulk and add it to the large reservoir about once every two weeks.
The unit has a very large wash capacity, and includes a nifty built-in garbage disposal that allows you to essentially skip pre-rinse activities in the sink.
Unfortunately, the unit’s reliability was terrible. We experienced four major repair visits in just three years, all covered under warranty. The failures included a motor failure, leaks in the front panel of the washer, and a damaged main circuit board.
The last repair visit, which would have entailed replacement of the entire front of the unit, would have cost nearly the entire price of the whole unit. We were fed up with the dishwasher, and contacted Home Depot’s warranty service for help.
Home Depot Warranty Review
Fortunately, Home Depot’s warranty service (GE, in this case) paid for the dishwasher–and without much hassle. I sent in our original receipt, they contacted the mechanic, and they credited us the original purchase price for the unit via a check.
We researched Consumer Reports before buying the next dishwasher. In the class and price range we were targeting, the Kenmore Elite rated very high (second only to the Bosch, which was more than $400 more). Interestingly, Consumer Reports noted that LG is one of the poorer performing brands for appliances, even though they don’t rate individual dishwashers for reliability.
We scoured our Sears Coupons for a few weeks before landing on a 20% off deal for the new unit, which we installed and will be reviewing soon.
Will We Purchase New LG Appliances?
When you’ve had a bad experience with a brand, it’s hard to consider purchasing another appliance from them in the future.
But as the recent news with Toyota has shown, brand quality can change over time, so we’ll remain open minded to new products from LG, keeping an eye on what Consumer Reports has to say about their reliability over time.
For now, we’re hoping our Kenmore Dishwasher outperforms the LG. So far, so good.
What do you think? Have you owned an LG appliance? What’s your own experience been?